Fleet Maintenance Services

We understand that equipment reliability is key to the success of your business. Our customizable service plans are designed to enhance your productivity and efficiency while reducing your total ownership cost. Let’s work together to develop a tailored solution that meets your specific needs and ensures your operations run smoothly.

• We offer extended warranties on all International models. Our team provides a range of extended service contracts covering engine components, full chassis, and specific chassis components (such as HVAC, electrical, starter/alternator), in addition to the base warranty.
• Extended coverage plans are available from Cummins to provide extra protection against major repair expenses for Cummins engine components. Supplier extended service contracts are also available for Eaton transmissions and Hendrickson suspensions.
• At our discretion, we will repair or replace any vehicle part that proves defective in material or workmanship under normal use and service. Repairs will be made with new or RENEWED® parts, depending on the component’s warranty coverage. Refer to the model warranty policy for more details and please contact us for further assistance.
• All warranties included unlimited hours unless otherwise noted.
• All warranties are limited.

Services for International S13 models: LT, RH, HX, HV

• Planned Maintenance: Keep your truck running at peak performance with our consistent, high-quality work using genuine OEM parts and lubricants.
• Proactive Service Planning: Our team uses remote vehicle health and performance data to notify you of upcoming planned maintenance and service needs. We’ll work with you to schedule work in advance so the service location can be prepared for your vehicle’s arrival and get it back in service as quickly as possible, reducing downtime.
• Service Event Orchestration: We provide resources to manage and expedite your service and repair events. Our services include reviewing repair history, ensuring calibrations are current, coordinating technical support as needed, and providing you with timely communications and service product updates.
• Complete Vehicle Coverage: Safeguard your vehicle’s powertrain, electrical, cooling, suspension systems and other vital components with plans that offer complete parts and labor coverage, guaranteed $0 deductible and no claims maximums.
• Towing Coverage: Limit your out-of-pocket costs to $1,100 per covered incident. This shields you from substantial expenses during roadside emergencies.

Gateway Integrations

International® simplifies fleet management by eliminating the need for extra telematics hardware. Select models come equipped with access to major fleet management and compliance software providers. Call your provider to subscribe.

• One factory-installed, warranty-covered device
• One high-quality source of vehicle data
• No prewiring cost
• No extra hardware costs
• No aftermarket installation required

Over-the-Air Programming

Improve your vehicle’s fuel efficiency and engine performance with remote software updates and parameter adjustments, available any time, no matter where you are.

Features include:

• Ability to update one vehicle or 100 vehicles at the same time
• Centralized location, health and calibration status through remote diagnostics portal
• Simple indicators show the status of initiated updates
• Multi-factor administrator policy ensures fleet managers are in control of ECM updates and vehicle data is secure
• Profile settings allow easy setup and deployment for common combinations of programmable parameters

OnCommand Connection is the industry’s first and only open architecture remote diagnostics system that works with any telematics provider to deliver real-time data for fleets of all makes and models.

• Reduces en-route events by scheduling maintenance & repairs
• Generates real-time health reports
• Gains insight with fault code action plans that provide severity information & recommends solutions
• Provides map tools that provide dealer locations, truck stops, hotels, towing facilities & more
• Understand fault codes quickly with simple descriptions
• Vehicle fault code reporting and severity ratings

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An Open Architecture Remote Diagnostic System

Proactively identify potential issues, improve uptime, and manage maintenance and repair costs with OnCommand Connection.

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OnCommand Connection Software & Hardware

OnCommand Connection delivers both software and hardware solutions to keep your fleet running efficiently. The OCC Portal provides remote diagnostics and real-time mapping for all vehicle makes. You can also purchase a device kit and harness through your International Truck dealer.
For enhanced fleet management, the Fleet Health Monitoring service (premium subscription) offers weekly reports on potential vehicle issues, while the Advanced Preventive Maintenance service (premium subscription) optimizes maintenance schedules using engine data. Both services are available through your International Truck dealer.

Download OCC Whitepaper

Tire Pressure Monitor Reporting

Leveraging connected vehicle data from OnCommand® Connection (OCC), TPMS reporting delivers essential insights on tire pressure, temperature and more. This enables fleet managers to optimize vehicle performance, improving fuel efficiency and extending tire lifespan for a more cost-effective operation.

Features:

• Customizable high and low pressure and temp alert thresholds
• Colored alert coding makes it easy to recognize issues that may need to be addressed
• Data delivered where and when you need it:
• OCC portal provides fleet and VIN-level views to scan and analyze
• Alerts integrated into International® 360 Service Communication platform
• Customizable email reports sent straight to your inbox
• APIs available to deliver data directly to your fleet maintenance system

Download Whitepaper